Making it digital

We use user-centred design to help organisations design and deliver digital services and archives that extend their accessibility and reach, allowing users to interact with them on their own terms.

 

Restoring and preserving collections

 

Photographic archives need careful storage and display, and can be difficult to browse meaningfully in limited space without extensive labelling.

We worked with the archives group at Queen Mary's Hospital Roehampton to scan and digitally restore the heavily degraded glass slides of the Kingsley Robinson Collection, which document the story of amputation, prosthetics and rehabilitation at the hospital since the First World War.

The archive is intended as a learning tool for clinical staff, kept discretely in the Vitali Suite (it does include some sensitive content). 

Building on our experience from using some of the earliest PDAs as affordable mini-kiosks, we designed am html browser based interface to explore the images on a 12.9" iPad, housed in a custom enclosure CNC cut to our 3D design and carefully matched to its point of display. Developing in html means the archive can be further developed to take it online, extending its reach and functionality.

 Our custom iPad enclosure is a perfect fit for its environment
 A simple interface allows restored images to be browsed by simple anatomical classification and explored in close up

A simple interface allows restored images to be browsed by simple anatomical classification and explored in close up

 Images from the archive show this man with and without his prosthetic legs, and show him making legs in the workshop.

Images from the archive show this man with and without his prosthetic legs, and show him making legs in the workshop.

 The same man seated with his legs off
 And at work refining the socket of a leg
 Many amputees put unique insight to work in the Roehampton limb factories

Many amputees put unique insight to work in the Roehampton limb factories


Choosing paint

Paint is a complex, multi-dimensional product. The paint you apply to a specific job comprises a colour, a finish, e.g. matt emulsion or gloss, delivered in a range of sizes from tester pots to 5L and bigger tins.

Our work with Brewers, from their very first retail paint site designerpaint to their complete home decoration venture Brewers Home has iteratively evolved into the industry standard online paint buying process.

Flawless roomset photography and retouching (both supplied by us) allow the user to experiment with the paint on many different walls, then choose their paint finish and add a tester or the final product to basket in a single click.

We worked very closely with Brewers to map out and design the complete customer journey for choosing paint, wallpaper (including calculators and how-to videos) and made to measure curtains.

The Brewers Home Paint buying interface lets you see the paint on the wall, explore the colour chart, see the essential finish information and order a tester or add your paint to your basket in one click. 


Caribbean Trip Planner

Personalised Caribbean Vacation Planner delivered in the customers own language, with content tailored to their destination and activity preferences and with local travel agency contacts in their origin country.

We worked closely with the Caribbean Tourism Organisation in Barbados, New York and London to design their consumer facing website, their intranet and the personalised, downloadable Caribbean Vacation Planner. 

A matrix of 34 member destination countries, 25 distinct interest areas from casinos to cruises to ecotourism and seven distinct language markets meant creating an interface that worked for every potential visitor was a huge challenge.

We worked closely with the CTO and the member country tourism offices to deliver a series of iteratively refined rapid prototypes to design a personalised Caribbean Vacation Planner which created a personalised PDF download for every customer with CMS-driven content on destinations, activities and places to stay in a few mouse clicks.

We presented the trip planner (a travel industry first) to a delighted industry press conference in New York. 

Clickable index links were tailored to each IVP.

The essentials section of the IVP featured restaurants and local tourism providers at chosen destinations.


Super-granular TV

Some of our early work saw us leading the UI design for BT labs video on demand trials. This piece shows our 2000's vision of disaggregated TV, with coverage of the Tour de France delivered in an array of on-screen components delivered from France 3 (pictures), BBC Radio (commentary) and maps and stats from UPS and Channel 4.

Today the BBC red button will allow you to enjoy Alan Green's 5 Live commentary over BBC1's images in big football games, but we're still a long way from a completely granular TV interface for sport. And a long way from lactic acid sensors, come to that.

 A concept for future TV, produced as part of a project for Accenture.

A concept for future TV, produced as part of a project for Accenture.


Browsing collections

Our kiosks for Connection and Division brought objects from the collections of the Derry Tower Museum, the Enniskillings Museum and the Fermanagh County Museum together in a single application browseable via iPad kiosks installed at both locations.

It was essential to ensure the kiosks needed the minimum of maintenance, so we designed the system as a web site delivered in the iPad kiosk via the secure, economical and reliable Kiosk Pro app.

The exhibition ran for six months with only one support issue at the very start of the project, easily resolved in a phone call.

Designing the content as web pages meant the content could be updated remotely from an online CMS.

Using iPads running Kiosk Pro meant a very reliable and secure delivery that needed minimum maintenance.